Error Screen
Here are examples of error screens with this problem
Please report instances of this problem to erm@torontomu.ca and make sure to include details of which site you are trying to access and which browser you are using.
Directions - Clearing Cookies for lib.torontomu.ca and torontomu.ca
You can try to resolve the issue is by clearing cookies that might be causing this problem. The following are directions to clearing just the cookies that originate from lib.torontomu.ca and torontomu.ca . All your other saved passwords and cache will not be affected. Please follow the directions below closely.
Locate site settings for Chrome.
Directions for Mac:
- From Menu on the top left of browser, next to the apple icon, click on Chrome and then Preferences.
- Scroll until you see Advanced, click on that to expand more options.
- Under Privacy and security, click on Site Settings
Locate and delete the lib.torontomu.ca Cookies
One of the options under site settings is Content> Cookies and site data
Once in that menu, you will look for See all site data and permissions.
We will search for the cookies we want. Type in lib.torontomu.ca into the search bar on the top right.
View what the cookie looks like circled below
Click on the garbage can icon beside lib.torontomu.ca to delete the cookies.
Try to access resource again.
Once you have cleared the cookies, you can try to access the resource again. If this has fixed the problem, you should be able to get to the site now. If this doesn't fix the problem, please contact erm@torontomu.ca