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Troubleshooting Electronic Resources: A guide for Patrons: Too Many Redirects

Guide for trouble shooting directions for known electronic resources issues.

Error Screen

Here are examples of error screens with this problem

screen with "There was a problem loading this book"

 

Too many redirects

 

Please report instances of this problem to erm@torontomu.ca and make sure to include details of which site you are trying to access and which browser you are using.

You can try resetting cookies for TMU website just to see if that would fix the issue - scroll down for instructions on how to do that.

Resetting Cookies for TMU Library

 

The following instructions describe how to reset or refresh the cookies only for the TMU Libraries website and related cookies without affecting other sites. While your cookies will reappear, they will be refreshed. You may be prompted to log in again when accessing a resource

Instructions for Using a Browser Extension or Add-on to Delete Cookies

If you find yourself coming across proxy errors and bad request errors too often while researching, then you may want to use a browser extension or add-on to handle the cookies. You will save so much time by using the extension and clicking a button, versus manually going through the settings for a webpage and deleting cookies. If you do not want to add an extension, simply scroll down to find the instructions on how to manually reset your cookies.

Our recommendations for Cookie remover extensions for browsers are below:

Chrome: Cookie Remover

Mozilla Firefox: Cookie Remover

We have not tested enough with Microsoft Edge or Safari to recommend a cookie remover extension, but there a couple of options on the Microsoft Add-Ons website - not sure about Safari. Our recommendation is to always use Chrome anyways as TMU uses Google products and most databases play well with Chrome. 

Instructions on how to Manually Reset Cookies on Chrome

Step 1: Click on the little icon beside the TMU website in web address bar.
Icon beside the web address for the library is circled in blue, the icon represents the menu "View Site Information".

 

 

Step 2: Click on Cookies Site and Data.


Words cookies and site data circled on the site information menu.

 

 

Step 3: Click on Manage on-device site data.


The menu option "Manage on-device site" is circled in blue.

 

 

Step 4: A new menu will appear and you can click on the little trash icons to delete the cookies.


On-device site data menu showing a list of tracking cookies and there is a blue circle around the trash icons that can be clicked to delete the cookie.

 

 

Step 6: Refresh the webpage and now your cookies will be reset. The resource or website you are trying to access should work now.

 

If you are still having trouble, please email erm@torontomu.ca


The following instructions describe how to reset or refresh the cookies only for the TMU Libraries website and related cookies without affecting other sites. While your cookies will reappear, they will be refreshed. You may be prompted to log in again when accessing a resource

Instructions for Using a Browser Extension or Add-on to Delete Cookies

If you find yourself coming across proxy errors and bad request errors too often while researching, then you may want to use a browser extension or add-on to handle the cookies. You will save so much time by using the extension and clicking a button, versus manually going through the settings for a webpage and deleting cookies. If you do not want to add an extension, simply scroll down to find the instructions on how to manually reset your cookies.

Our recommendations for Cookie remover extensions for browsers are below:

Chrome: Cookie Remover

Mozilla Firefox: Cookie Remover

We have not tested enough with Microsoft Edge or Safari to recommend a cookie remover extension, but there a couple of options on the Microsoft Add-Ons website - not sure about Safari. Our recommendation is to always use Chrome anyways as TMU uses Google products and most databases play well with Chrome. 

Instructions for Manually Resetting Cookies on Mozilla Firefox
Step 1 : Click the padlock Fx89Padlock at the left of the address bar and a menu will appear.


Padlock icon at left of address bar is circled in blue.
Step 2: On the menu that appears, click on Clear Cookies and Site Data…

Menu option titled "Clear cookies and site data...) is circled in blue.

Step 3: Refresh the webpage and now your cookies will be reset. The resource or website you are trying to access should work now.

If you are still having problems, please reach out to erm@torontomu.ca.


The following instructions describe how to reset or refresh the cookies only for the TMU Libraries website and related cookies without affecting other sites. While your cookies will reappear, they will be refreshed. You may be prompted to log in again when accessing a resource

 


Step 1: Click on the little lock icon beside the TMU website URL in the web address bar.


Lock icon beside the web address bar is circled in blue.

 

Step 2: A menu will appear, click on Cookies and site data.


View site information menu is open and the option "cookies and site data" is circled in blue.


Step 3: You should see the option Cookies appear, click on that.


Cookies (3 cookies in use) option in circled in blue.

 

Step 4: Another menu will appear, and you will see the list of Cookies that you can remove. Note: Do not worry about removing these cookies. This procedure won’t break the website or your connection to TMU. As soon as you interact with the website again, you will be asked to authenticate and the cookies will re-appear but will be refreshed.


List of active cookies is circled in blue.

 


Step 5: When you click on a cookie in the cookie list, the remove button will become clickable. Click the remove button to remove the cookie - you will have to do this one by one. In this screenshot there is only two cookies, but you may have more.
First cookie in the list is selected and the buttons named Remove and Done are circled.


Step 6. Click done when you have removed all the cookies and then refresh the page. Your cookies have been reset and now you can try accessing the resource again. If you are still having problems please email erm@torontomu.ca.

 


The following instructions describe how to reset or refresh the cookies only for the TMU Libraries website and related cookies without affecting other sites. While your cookies will reappear, they will be refreshed. You may be prompted to log in again when accessing a resource

 

These steps below cover how to reset your cookies for Safari browser on a mac/apple computer. Note: If you are using Chrome on a Mac then the instructions for resetting cookies will be the same as the "Resetting Cookies for Chrome" tab.

Step 1: In the top left corner next to the apple icon, click on the word Safari. A drop down menu will open, click on Settings.

Step 2: Look for the Privacy settings and click on that. It may already be opened by default, just make sure you are on the Privacy menu. You want to click "Manage website data..".

Menu for Safari settings is open and is on the privacy page. There is a red circle around the menu option "Manage Site Data".

Step 3: You will see a list of websites with cookies but we are only interested on the TMU library website.  To find the TMU Libraries related cookie, simply start typing toronto in the search bar and you will see torontomu.ca - this cookie covers TMU Libraries.  Click on the Torontomu.ca cookie and you will have the Remove button become clickable. Click Remove and then click Done. 

List of cookies for websites, with Toronto typed in search engine showing Torontomu.ca cookie displayed and selected.
 

Step 4: You will now have deleted the cookies for TMU libraries. All you need to do is refresh the page or resource. If you are still having issues, please email erm@torontomu.ca.